Frequently Asked Questions (FAQ)

Postage stamps, philatelic products and philatelic accessories can be purchased at two selling places in Belgrade:

“Filatelija” Shop
7 Takovska St., Belgrade
Working hours: workdays 8-19 hrs, Saturdays 9-14 hrs
Telephone: +381 11 3343 248 and +381 11 30630241
имејл: filatelijaprodavnica@posta.rs

Philatelic counter at the Main Post Office
2 Takovska St., Belgrade
Working hours: workdays 8-19 hrs, Saturdays 8-15 hrs.
Telephone: +381 11 3210 135
имејл: filatelijasalter@posta.rs

You can place an order electronically on the e-Philately website.

You can pay in cash, with credit cards, cheques, or by making a payment directly to our account, according to the pro-forma invoice.

The procedure of ordering goods from the e-shop should be done in the following way: the service user chooses the desired product, among those offered in the e-shop and adds that product to “Add to basket”. After the selection of the product, the service user enters the required data in the offered electronic form of the purchase order. Mandatory data that should be entered in the purchase order are: name and surname, address, city, country, contact phone number and e-mail address. By filling in the order, the service user confirms the order and the accuracy of the entered data, by clicking the button: “Place order”.

After sending the purchase order, the service user automatically receives an electronic confirmation of the purchase, which contains the following information: number and date of the purchase order, ordered product, or list of ordered products, order amount, delivery address and payment instructions.

Ordering goods is possible 24 hours a day, seven days a week.

You can order stamps from all over Serbia.

It is necessary to contact the “Filatelija” shop and you will receive detailed information about the desired products, the amount to be paid, as well as the payment instructions.

You can also place an order electronically on the e-Philately website.

When ordering, you can choose the following payment methods: payment on account or cash on delivery.

The products are sent by PostExpress to the indicated address, according to the valid price list and deadlines for PostExpress transfer. Shipping costs are paid by the buyer.

Postage stamps and philatelic products of the Post of Serbia can be ordered from abroad. For more information, please contact the Working Unit "Srbijamarka" via the following email address: rjsrbijamarka@jp.ptt.rs or the postal address of WU "Srbijamarka", 2 Palmotićeva St., 11000 Belgrade, Serbia.

You can place an order electronically on the e-Philately website.

Based on your order, you will receive a proforma invoice with payment instructions. Payment is made exclusively by international bank transfer (SWIFT) with all bank charges borne by the customer. Upon receipt of payment, the goods are sent to the buyer abroad to the specified address.

Delivery abroad is performed by the postal administration of the destination country, in accordance with the customs regulations of that country and the manner and conditions of providing postal services. All costs incurred in the destination country shall be borne by the Service user.

What are shipping costs for products purchased for abroad?

Zone I Zone II Zone III Zone IV
Slovenia, Croatia, Bosnia and Herzegovina, Montenegro and North Macedonia Other European countries Countries of Asia and Africa America, Australia, New Zealand and Oceania
6,42 EUR 6,85 EUR 7,36 EUR 8,55 EUR
7,61 USD 8,11 USD 8,72 USD 10,13 USD

The service user may file a complaint to the Post in order to exercise his rights regarding the conformity of the goods, as well as regarding an incorrectly calculated price and other defects.

The service user can file a complaint orally at the selling place where the goods were picked up, or at another place designated for receiving complaints, by phone, in writing, electronically, or on a durable medium, with an invoice or other proof of purchase (copy of invoice, slip, etc.).

The complaint, when submitted in writing, is submitted to the address: Public Enterprise Post of Serbia, Belgrade, Working Unit "Srbijamarka", Palmoticeva 2, PAK: 106306, 11103 Belgrade. The e-mail for receiving complaints is: rjsrbijamarka@jp.ptt.rs

To become a subscriber to postage stamps, visit our "Philately" shop or the philatelic counter and your subscription will be opened. In this way, you will be certain that those stamps that are the subject of your interest are kept for you throughout the calendar year. You can buy them when it suits you, periodically or all at once.

Individual editions of commemorative postage stamps are available for purchase no later than three years from the year of their issuance. Upon expiry of that time period, commemorative postage stamps are sold only in annual, semi-annual or thematic sets.

In addition to the regular and commemorative postage stamps, accompanying philatelic products: FDC envelopes, maximum cards, commemorative albums, thematic sets, catalogues, etc. are also for sale.

Postage stamps issued in previous years can only be purchased in annual sets, commemorative albums or thematic sets.

At our selling places in Belgrade, you can purchase all philatelic accessories for collectors. We offer a variety of philatelic stockbooks, ringbinders, plastic pockets, sheets for additional inserting by publication years, magnifiers, lamps, tweezers, etc.

Philatelic accessories are intended for sale exclusively within the country.