How to buy?

Buying in our e-Philately shop is very simple. The products are arranged by basic categories, year of issue and topics, which facilitates navigation through the content of e-Philately. With the help of a search engine in the upper right corner of the website, you can search by product name.

At the e-Philately shop you can buy in two ways:

  1. as unregistered user
  2. as registered user

Registration

At the top of the e-Philately page click on “My account”. If you have already registered, write in your user name and password and then click on the button “Log in”. In case of first registration, when you wish to register, you need to enter your e-mail address and a password and then click on the button “Register“. If you entered the correct data, you will receive an e-mail confirming your registration. With your e-mail address and password, you can access your user account at any time, check the status of the order, view previous orders, change the entered data for billing and delivery, change the password, etc.

If you don’t wish to register, after selecting the products and adding them to the basket, you can finish the shopping by clicking on “Proceed to checkout“ and enter mandatory data for payment: name and surname, country, street name and house number, city, postal number, contact phone number and e-mail address.

Buying

Buy by clicking the button „Add to basket“. You can add and remove products from your basket. You can choose the quantity, if you want your stamps to be cancelled (with a commemorative cancel) and you can add Additional comments. A logical sequence of steps takes you further through the buying process. Once you added products to the basket, click the button “View basket”, check the basket content, select the delivery method: home delivery or collection at the retail shop, and then click the button “Proceed to checkout”. After entering personal data for billing and delivery, select the payment method: payment on account or cash on delivery. Buyers outside Serbia can select only payment on account and home delivery. To continue buying, be sure to check the box that you have read and accepted the General Terms of Use. You finish the purchase by clicking the button “Place order”. After that, you receive the information that your order has been received. The information contains the number and date of the order, the total amount and the selected method of payment with details. You will receive automatic e-mail confirming your order. If you don’t receive this e-mail, contact us at the following e-mail address: rjsrbijamarka@jp.ptt.rs so we can find and confirm your order.

Withdrawal from purchase

Statement on withdrawal from a contract